Welcome to Vela Care

“We are a small, relationship-led service that takes the time to genuinely know, understand, and support each person - because care should never feel impersonal.”

More Info

Our Services

At Vela Care, we provide personalised NDIS disability supports and in-home aged care services designed to make everyday life safer, easier, and more meaningful. Our supports are tailored to each individual and delivered by a consistent team who genuinely takes the time to understand the people they support.

We focus on practical, relationship-based care that respects choice, dignity, and independence.

NDIS Disability Supports

We support NDIS participants of all ages with flexible, person-centred services that are built around individual goals, routines, and preferences.

Our NDIS supports may include:
- Personal care and daily living supports
- Community access and social participation
- Assistance with routines and life skills
- Support with independence at home
- Capacity-building and confidence-focused supports
We work closely with participants, families, and support coordinators to ensure supports are consistent, respectful, and aligned with what matters most to each person.

In HomeAged Care & Support At Home

We provide in-home aged care supports that help older Australians remain safe, comfortable, and independent in their own homes for as long as possible.

Our aged care supports may include:

Personal care and hygiene support
Domestic assistance (cleaning, laundry, household tasks)
Social support and companionship
Transport and assistance to appointments
Low-level gardening and home maintenance for safety

Our approach is unhurried and relationship-led, ensuring care feels familiar, respectful, and responsive - not rushed or impersonal.

Our Approach To Care

We intentionally remain a small service so we can:

Build genuine, trusting relationships
Provide consistent support staff
Understand routines, preferences, and needs in depth
Respond quickly and thoughtfully when needs change

Every support is delivered in line with the individual’s care plan and guided by open communication, respect, and a genuine commitment to quality care.

Not Sure What Support You Need?

You don’t need to have everything figured out. We’re happy to talk things through, answer questions, and help you understand what support may be right for you or your loved one.

👉 Get in touch to start the conversation.

What Makes us Tick.

Vela Care was created to provide personalised disability support that truly respects each person’s individual needs, strengths, and capabilities. We believe people should feel supported to live life on their own terms, with choice, dignity, and independence at the centre of everything we do.

Our role is to walk alongside both NDIS and aging participants and in a safe, inclusive, and non-discriminatory environment, supporting them to identify opportunities, build confidence, and achieve the goals that matter most to them. We take the time to listen, understand, and tailor supports so they feel practical, empowering, and meaningful.

Through a comprehensive range of services, Vela Care aims to reduce everyday barriers and support participants to feel valued, connected, and confident as active members of their community - while contributing to a thoughtful, respectful approach to modern, person-centered care.

Why Vela Care Exists

Vela Care exists because support should feel human, not transactional.

After years of working closely with people navigating disability and aged care systems, it became clear that too often services are built around processes, rosters, and funding - not around the person receiving the support. When care becomes rushed or impersonal, people feel managed rather than genuinely supported.

Vela Care was created to be different. We intentionally remain a small, relationship-focused service so we can truly know the people we support - their routines, preferences, challenges, and goals. This depth of understanding allows us to provide care that is consistent, responsive, and meaningful, rather than one-size-fits-all.

At the heart of our work is a simple belief: when people feel seen, heard, and understood, they are better supported to live with dignity, independence, and confidence. That belief guides every decision we make, every relationship we build, and every support we provide.

Our Mission & Values

At Vela Care, our mission is to deliver high-quality, person-centred NDIS and in-home aged care supports that empower people with the resources, opportunities, and genuine support they need to live well and thrive.
We are committed to evolving the standard of participant care by placing dignity, choice, and meaningful connection at the heart of everything we do.

Our Vision

We envision a community where there is a shared understanding of the support each person needs to live with purpose, independence, and dignity. We believe that when growth feels limited, it is our responsibility to look beyond the individual and strengthen the environment, supports, and conditions around them to enable progress.

This belief is deeply embedded in our values and guides how we support every participant and family we work with.

Our Values

Respect We honor each person’s choices, views, beliefs, and lived experience, recognising their right to direct their own life.

Honesty We communicate openly, act with integrity, and follow through on our commitments.

Confidentiality Privacy and trust are foundational to our work. We uphold strict confidentiality and ethical practices in all aspects of care.

Personal Development We value growth that is guided by participant feedback, reflection, and collaboration - continually improving our services to achieve better outcomes.

Safe & Supportive Environments We are committed to creating environments where participants and staff feel heard, respected, and supported with the resources they need to thrive.

Purpose-Driven Care We are deeply committed to making a positive difference. Our purpose is reflected in how we support participants - with compassion, professionalism, and the care we would extend to our own family.

Meet our team

Ra row

Axel

Lead Support Guy

Zero "Poodell"

Social Support and head of "Snacks"

Rogue

Security and Hugs officer.

Frequently Asked Questions

Yes we can help navigate them and in some cases even manage them for you.

Yes, you can choose from our current roster of staff profiles, do a meet and greet and pick the right fit for you. If we don't have the right staff member we will go looking to find the right fit.

In most cases yes. This is generally what the supports are for, doing tasks that you may find harder or need transport to.

How It Works

Getting started with Vela Care is simple and supportive. We take the time to listen, understand, and build care around what matters most to you - without pressure or rush.

1. Get in Touch

Reach out by phone, email, or through our contact form. Whether you’re ready to start services or just have a few questions, we’re here to talk things through and guide you at your pace.

2. We Listen & Understand

We take the time to get to know you, your needs, routines, and goals. This conversation helps us understand what support will be most helpful - and what matters most to you or your loved one.

3. Build a Personalised Support Plan

Together, we develop a support plan that fits your life. Supports are tailored to your preferences, funding, and goals, ensuring they feel practical, respectful, and achievable.

4. Meet Your Support Team

We carefully match you with a small, consistent team who understands your needs and provides support with care, reliability, and respect.

5. Start Services

Once everything is in place, supports begin at a pace that feels right for you. We remain flexible and responsive, adjusting supports as your needs or goals change.

6. Ongoing Support & Communication

We stay connected, check in regularly, and adapt as needed. Our focus is on long-term relationships, clear communication, and care that continues to feel right over time.

You Don’t Have to Have It All Figured Out

If you’re unsure where to start or what support looks like, that’s okay. We’re here to listen and help you work through the next steps.

👉 Contact us to start the conversation.

Referrals

At Vela Care, we welcome referrals from families, health professionals, support coordinators, hospitals, and community organisations. We understand that referring someone to a care provider is built on trust, and we take that responsibility seriously.

Our focus is on providing personalised, relationship-led NDIS and in-home aged care supports, delivered by a small, consistent team who genuinely takes the time to know the people they support.

Who Can Refer

We accept referrals from:

Individuals and families
Support coordinators and recovery coaches
Hospitals and discharge planners - We support both NDIS and aged care hospital discharges, working in collaboration with hospital discharge teams. Referrals are acknowledged within 24 hours, with a focus on safe transition planning, continuity of care, and timely discharge home.
Allied health professionals
My Aged Care providers and community services

Self-referrals are always welcome.

How to Make a Referral

Referring to Vela Care is simple: